Too often, the real estate stories that illustrate the ‘beyond the call’ efforts of top practitioners don’t get told. We’d like to share some of these with you in this series highlighting the service that brings customers back again and again.
When a natural disaster caused desperate times to call for desperate measures, Judith Haslam of Harcourt’s International LTD, Christchurch, New Zealand and 1st Runner Up of the 2011 LeadingRE Customer Experience: Referral of the Year Award, went to courageous lengths to aide clients. Judith not only handled a variety of country-specific counseling and orientation details for her American client referred by Cutler Real Estate, but also went above and beyond when an earthquake struck just a week prior to closing. She arranged for further inspections before the clients even reached her by phone, and provided this family of five tremendous peace of mind during a challenging international relocation.
Prior to this, however, as noted in a client email: “The homes she had lined up for us were spot on. She took us to lunch that first day and continued to narrow down our needs. She listened to us carefully and intuitively and went to work for us with vigor and enthusiasm.” The clients’ satisfaction was also measured by Judith’s efforts to make sure they were aware of the differences abroad, “Judith and the mortgage broker she arranged for us walked us cautiously through the home buying process since we were new to the laws, procedures and processes for purchasing in New Zealand. We found a great house one afternoon and she had us in that house and making an offer within 48 hours.”
Posted by: Kimberly Ecker